Frequently Asked Questions

Standard orders are normally processed within one to three business days after payment, verification, product confirmation, and receipt of required information.

After processing, standard delivery is generally estimated at five to ten business days. Product location, delivery distance, carrier availability, weather, road conditions, access, and equipment requirements may affect timing.

Yes. Weather, road restrictions, transportation-equipment breakdown, carrier availability, government action, site access, or other events may cause delay. AO Container Lines Inc. will communicate material changes and provide an updated estimate.

Yes. Eligible orders may be paid using major credit cards supported by the secure checkout provider.

Yes. Wire instructions are provided through an authorized invoice or official AO Container Lines Inc. communication. Customers should verify instructions by telephone before transferring funds.

The return period begins on the date the eligible product is delivered or collected.

The customer is responsible for return transportation on an approved change-of-mind return. AO Container Lines Inc. bears or arranges reasonable return transportation when it confirms an incorrect product, material misdescription, or covered pre-delivery damage.

Customized, modified, and special-order containers are not returnable for change of mind. This does not remove remedies that cannot lawfully be excluded for a materially incorrect or defective product.

After the return has been received or collected, inspected, and approved, the refund is initiated within seven to ten business days. The customer's bank or card provider may take additional time to post the funds.

No. Used containers may show dents, repairs, surface corrosion, markings, paint variation, or floor wear consistent with their condition classification.

No. International cargo transport may require current inspection, certification, and compliance documentation. Suitability must be confirmed for the specific unit.

Requirements depend on the location and intended use. The customer is responsible for checking zoning, building, fire, environmental, transportation, and permit requirements.

AO Container Lines Inc. may require the delivery address, ZIP code, gate width, road width, overhead clearance, turning space, surface information, preferred placement, door orientation, and site photographs.

Placement depends on safe vehicle access, unloading method, surface conditions, clearance, applicable rules, and the delivery provider's judgment.