Privacy Policy
Effective date: August 7, 2026
Last updated: August 7, 2026
AO Container Lines Inc. respects the privacy of website visitors, customers, prospective customers, and business contacts.
This Privacy Policy explains how AO Container Lines Inc. collects, uses, discloses, retains, and protects personal information.
1. Scope
This policy applies to personal information collected through:
- aocontainerlines.com
- Online checkout
- Customer accounts
- Quotation forms
- Contact forms
- Telephone communications
- Uploaded delivery materials
- Orders and invoices
- Customer-service interactions
- Warehouse or pickup coordination
- Marketing interactions
- Related authorized business channels
2. Information collected
Depending on the interaction, AO Container Lines Inc. may collect:
Identifiers
- Name
- Email address
- Telephone number
- Billing address
- Delivery address
- Account username
- Customer number
- IP address
- Device identifiers
Commercial information
- Products viewed
- Products purchased
- Quotations
- Order history
- Payment status
- Returns
- Refunds
- Customer preferences
- Delivery requirements
Payment information
Payment-card information is processed by authorized payment providers.
AO Container Lines Inc. may receive:
- Payment status
- Transaction reference
- Card type
- Limited card details
- Billing verification result
- Fraud-screening result
Wire-transfer records may include:
- Payer name
- Financial institution
- Transaction reference
- Amount
- Payment date
- Originating-account information necessary for verification or refund
Internet and device activity
- Browser type
- Device type
- Operating system
- Pages visited
- Time spent
- Referring page
- Interactions
- Cart activity
- Approximate location derived from IP address
- Cookie and analytics identifiers
Delivery and project information
- Site photographs
- Site plans
- Access instructions
- Gate dimensions
- Placement preferences
- Property information supplied by the customer
- Uploaded documents
- Delivery notes
- Authorized representative information
Communications
- Emails
- Contact-form submissions
- Support requests
- Telephone notes
- Reviews voluntarily submitted
- Survey responses
- Return and warranty claims
3. Sources of information
Information may be obtained:
- Directly from the customer
- From the website or device
- From payment providers
- From fraud-prevention providers
- From delivery providers
- From business partners involved in the order
- From publicly available sources
- From analytics and advertising providers
- From an authorized representative
4. Purposes of use
AO Container Lines Inc. may use personal information to:
- Operate the website
- Create and manage accounts
- Respond to enquiries
- Prepare quotations
- Process orders
- Process payments
- Detect fraud
- Coordinate delivery
- Provide customer service
- Process returns and refunds
- Maintain transaction records
- Improve products and services
- Analyze website performance
- Personalize relevant website content
- Send requested communications
- Send marketing communications where permitted
- Protect the company, customers, website, and systems
- Enforce applicable terms
- Comply with legal obligations
- Establish, exercise, or defend legal claims
5. Disclosure of information
AO Container Lines Inc. may disclose personal information to:
- Commerce-platform providers
- Website-hosting providers
- Payment processors
- Banks
- Fraud-prevention providers
- Delivery companies
- Warehouses and depots
- Customer-support providers
- Email and communication providers
- Analytics providers
- Advertising providers
- IT and security providers
- Accountants
- Insurers
- Legal and professional advisers
- Government authorities where legally required
- A purchaser or successor in a business transaction
These parties receive information only as reasonably necessary for the applicable purpose.
6. Sale and sharing
AO Container Lines Inc. does not sell personal information for money.
Use of analytics, advertising cookies, or advertising technologies may constitute "sharing" under certain privacy laws even when no money is exchanged.
Where applicable, visitors may opt out through:
- The cookie-preference center
- A "Your Privacy Choices" link
- A recognized opt-out preference signal
- A request submitted to AO Container Lines Inc.
The website honors Global Privacy Control signals where legally required.
7. Cookies
The website may use:
- Strictly necessary cookies
- Functional cookies
- Analytics cookies
- Advertising cookies
- Security cookies
- Preference cookies
Non-essential cookies are controlled through the cookie-preference system where required. See the Cookie Policy.
8. Data retention
Personal information is retained only for as long as reasonably necessary for:
- The stated business purpose
- Order fulfilment
- Warranty and return administration
- Accounting
- Tax
- Fraud prevention
- Dispute resolution
- Contract enforcement
- Legal compliance
Retention periods may vary by information type and obligation.
9. Data security
AO Container Lines Inc. uses reasonable administrative, technical, and physical safeguards designed to protect personal information.
No website, transmission, or storage system can be guaranteed completely secure.
Customers should use unique passwords and promptly report suspected account misuse.
10. Privacy rights
Depending on the customer's location and applicable law, privacy rights may include:
- Right to know
- Right to access
- Right to correction
- Right to deletion
- Right to data portability
- Right to opt out of sale or sharing
- Right to limit certain uses of sensitive personal information
- Right to withdraw consent
- Right not to receive discriminatory treatment for exercising a privacy right
Exceptions may apply.
11. Exercising privacy rights
Submit a request through:
Email: sales@aocontainerlines.com Telephone: +1 (562) 244-2820
Use the subject line: Privacy Request
The request should identify:
- The person making the request
- The applicable right
- The relevant account or transaction
- The preferred response method
AO Container Lines Inc. may request reasonable information to verify identity and authority.
12. Authorized agents
A consumer may use an authorized agent where permitted.
AO Container Lines Inc. may request proof of authorization and may verify the request directly with the consumer.
13. Appeals
Where applicable law provides a right to appeal a privacy decision, the response will explain how to submit the appeal.
14. Marketing communications
Recipients may unsubscribe from promotional email by using the unsubscribe mechanism or contacting AO Container Lines Inc.
Transactional communications concerning an order, payment, delivery, return, security matter, or account may continue when necessary.
15. Do Not Track
Some browsers transmit Do Not Track signals. Because there is not one universally adopted response standard, this website responds as follows: recognized opt-out preference signals such as Global Privacy Control are processed where legally required; other Do Not Track headers are not currently acted upon.
16. Children
The website is intended for adults and business users.
AO Container Lines Inc. does not knowingly collect personal information from children under 13 through the website.
17. Third-party links
The website may link to third-party services. Their privacy practices are governed by their own policies.
18. Policy changes
AO Container Lines Inc. may update this policy to reflect changes in practices, technology, services, or legal requirements.
The updated policy will show a revised date. Material changes may receive additional notice where appropriate.
19. Contact
AO Container Lines Inc. 421 N Oak Street Inglewood, CA 90302 United States sales@aocontainerlines.com +1 (562) 244-2820