Terms and Conditions

Effective date: August 7, 2026

These Terms and Conditions govern access to aocontainerlines.com and purchases from AO Container Lines Inc.

1. Acceptance

By using the website, creating an account, requesting a quotation, or placing an order, the user agrees to these Terms and applicable policies.

If the user does not agree, the user should not complete the applicable transaction.

2. Business information

The website is operated by:

AO Container Lines Inc. 421 N Oak Street Inglewood, CA 90302 United States

Warehouse and delivery operations: 1941 W 9th Street Long Beach, CA 90813 United States

Email: sales@aocontainerlines.com Telephone: +1 (562) 244-2820

3. Eligibility

Users must be legally capable of entering a binding contract.

A person ordering on behalf of a company represents that they have authority to bind that company.

4. Website information

AO Container Lines Inc. seeks to maintain accurate website information.

Product availability, pricing, specifications, images, and descriptions may be updated.

A material error affecting an order will be disclosed before fulfilment, and the customer will be given an appropriate option.

5. Product images

Images may show:

The actual unit
A product variation
A representative unit
A condition example
A customization concept

Representative or conceptual images must be identified.

Used units may differ cosmetically from representative images.

6. Used products

Used shipping containers may contain previous markings, dents, repairs, surface corrosion, repainting, floor wear, patches, odours, or cosmetic variation consistent with their stated condition.

Material known defects must be disclosed.

7. Availability

Products are subject to availability.

Placement in a cart does not permanently reserve inventory unless the checkout or written agreement expressly states otherwise.

8. Orders

An order constitutes an offer to purchase.

AO Container Lines Inc. may review the order before acceptance.

Acceptance occurs through an express order confirmation, payment confirmation together with product confirmation, or dispatch confirmation.

9. Prices

Prices are stated in USD unless expressly indicated otherwise.

The displayed product price must include mandatory product charges, excluding applicable government taxes and reasonable delivery or shipping charges where separately calculated.

Optional services may be shown separately.

10. Payment

Payment is governed by the Payment Policy.

AO Container Lines Inc. may decline, suspend, or cancel a transaction when reasonably necessary because of:

Payment failure
Fraud concerns
Incorrect information
Product unavailability
Pricing error
Delivery impossibility
Legal restriction
Safety concern

An applicable payment will be released or refunded when an order is cancelled by AO Container Lines Inc.

11. Delivery

Delivery is governed by the Shipping and Delivery Policy.

The customer is responsible for providing accurate delivery and site-access information.

12. Site access and placement

The customer is responsible for:

Site ownership or authorization
Permits
Zoning
Property access
Surface preparation
Foundations
Drainage
Clearance
Utility identification
Placement legality
Ongoing maintenance

AO Container Lines Inc. may decline unsafe delivery or placement.

13. Permits and intended use

The customer must determine whether permits, approvals, engineering, inspections, zoning clearance, building-code compliance, fire approval, environmental approval, or other authorization is required.

Product purchase does not constitute approval for a particular use.

14. Custom products

Custom products may include:

Cutting
Welding
Doors
Windows
Painting
Electrical work
Plumbing
Insulation
Ventilation
Flooring
Shelving
Structural work
Other requested changes

The customer must review and approve applicable specifications.

Changes requested after approval may affect:

Price
Completion time
Delivery
Return eligibility

Custom products are non-returnable for change of mind.

15. Inspections

Customers should inspect products at delivery or pickup and promptly report visible concerns.

Signing delivery documentation does not eliminate non-waivable rights or automatically waive a hidden material discrepancy.

16. Returns and refunds

Returns, cancellations, and refunds are governed by the Returns and Refunds Policy.

17. Warranty

Applicable warranty and condition commitments are governed by the Product Condition and Limited Warranty Policy and product-specific written terms.

18. Customer accounts

Customers are responsible for:

Maintaining account confidentiality
Using accurate information
Restricting access to credentials
Reporting unauthorized use
Updating contact information

AO Container Lines Inc. may suspend an account reasonably suspected of misuse.

19. Acceptable use

Users must not:

Attempt unauthorized access
Interfere with website operation
Upload malware
Scrape protected account information
Use automated tools in a manner that damages the website
Submit false orders
Impersonate another person
Commit fraud
Infringe intellectual-property rights
Use the website unlawfully

20. User submissions

A user retains ownership of original photographs, plans, and materials submitted to AO Container Lines Inc.

The user grants AO Container Lines Inc. permission to use the submitted materials as reasonably necessary to:

Prepare a quotation
Evaluate delivery
Fulfil an order
Provide support
Investigate a claim
Maintain transaction records

AO Container Lines Inc. must not use private customer site photographs in marketing without permission.

21. Intellectual property

The website, branding, original text, graphics, interface, product organization, and other protected content belong to AO Container Lines Inc. or applicable licensors.

Users may not reproduce, distribute, modify, or commercially exploit protected website content without authorization.

22. Third-party services

The website may use third-party:

Payment systems
Maps
Analytics
Delivery systems
Account services
Communication services

AO Container Lines Inc. is not responsible for unrelated third-party services outside its reasonable control.

23. Disclaimer

The website is provided on an "as available" basis.

AO Container Lines Inc. does not guarantee uninterrupted access or that every technical error will be prevented.

Nothing in these Terms excludes an express written product commitment or a right that cannot lawfully be excluded.

24. Limitation of liability

To the fullest extent permitted by law, AO Container Lines Inc. is not liable for indirect, incidental, special, exemplary, or consequential loss arising from website use or a transaction.

This may include loss of:

Business opportunity
Revenue
Profit
Data
Use
Stored contents

This limitation does not apply where liability cannot lawfully be limited.

For a claim relating to a product or order, total contractual liability will not exceed the amount paid for the affected product or service, except where applicable law requires otherwise.

25. Customer indemnification

To the extent permitted by law, a user agrees to be responsible for losses caused by that user's:

Unlawful website use
Fraud
Materially false information
Unauthorized instructions
Violation of another person's rights
Unsafe site conditions under the user's control

This provision does not require a consumer to indemnify AO Container Lines Inc. for AO Container Lines Inc.'s own unlawful conduct.

26. Force majeure

AO Container Lines Inc. is not responsible for delay or failure caused by events outside its reasonable control, including:

Natural disaster
Severe weather
Flood
Fire
War
Civil disturbance
Labour interruption
Government action
Road closure
Port or rail interruption
Utility failure
Carrier interruption
Transportation-equipment breakdown
Supplier interruption
Public emergency

AO Container Lines Inc. will communicate material delays and handle unshipped orders according to the Shipping and Delivery Policy.

27. Governing law

These Terms are governed by applicable United States federal law and the laws of the State of California, without applying conflict-of-law principles that would require another jurisdiction's law.

28. Venue

Subject to applicable consumer rights, disputes that must be brought in court will be brought in a court of competent jurisdiction in Los Angeles County, California.

29. Informal resolution

Before filing a claim, the parties are encouraged to provide written notice and a reasonable opportunity to resolve the matter.

This section does not prevent a party from seeking urgent relief or exercising a right that cannot be delayed.

30. Severability

If a provision is held unenforceable, the remaining provisions continue to apply to the extent legally possible.

31. No waiver

Failure to enforce a provision does not permanently waive it.

32. Assignment

The customer may not transfer an order or contractual right without authorization where the transfer would materially affect fulfilment, payment, fraud prevention, delivery, or legal compliance.

AO Container Lines Inc. may assign its rights and obligations as part of a lawful business reorganization, financing, sale, or transfer.

33. Entire agreement

The accepted order documents, these Terms, and incorporated policies form the agreement concerning the transaction unless a separately signed agreement states otherwise.

34. Changes

AO Container Lines Inc. may update these Terms prospectively.

The Terms applying to an accepted order are generally those presented at the time of purchase, unless a lawful written amendment is agreed.

35. Contact

AO Container Lines Inc. sales@aocontainerlines.com +1 (562) 244-2820