+1 (562) 244-2820Order Tracking
AO CONTAINERLINES INC.

Returns and Refunds Policy

Effective date: August 7, 2026

AO Container Lines Inc. wants customers to understand the applicable return conditions before completing a purchase.

1. Return period

An eligible standard product may be requested for return within 18 calendar days after delivery.

The return period begins on the date the product is recorded as delivered or collected.

Sending an enquiry does not automatically approve a return. The customer must obtain return authorization before arranging transportation.

2. Starting a return

To request a return, contact:

sales@aocontainerlines.com +1 (562) 244-2820

Or use the return request form.

Provide:

  • Order number
  • Customer name
  • Delivery address
  • Product identification
  • Reason for the return
  • Photographs
  • Supporting documents
  • Description of any damage or discrepancy

AO Container Lines Inc. will review the request and provide available return instructions.

3. Return eligibility

To qualify for a change-of-mind return, the product must generally:

  • Be a standard, non-customized product
  • Be within the 18-day return period
  • Remain in materially the same condition as delivered
  • Not have been modified
  • Not have been cut, welded, drilled, painted, insulated, wired, plumbed, or structurally altered
  • Not have been used in a manner that materially changes its condition
  • Be accessible for safe collection
  • Include supplied documentation where applicable
  • Comply with the return authorization

Reasonable inspection of the container does not by itself make the product ineligible.

4. Customer responsibility for change-of-mind returns

For an approved change-of-mind return, the customer is responsible for the return process and associated costs, including applicable:

  • Transportation
  • Loading
  • Crane service
  • Tilt-bed service
  • Permits
  • Site preparation
  • Access
  • Insurance
  • Carrier charges

The customer must not arrange an unauthorized return to the registered office or warehouse.

AO Container Lines Inc. may assist in arranging return transportation, but the cost remains the customer's responsibility for a change-of-mind return.

5. Incorrect, materially misdescribed, or damaged products

The customer will not be required to bear reasonable return-transportation costs when AO Container Lines Inc. confirms that:

  • The wrong product was delivered
  • The product was materially misdescribed
  • The product had material undisclosed damage existing before delivery
  • The product materially failed to meet an express written condition commitment

AO Container Lines Inc. may inspect the product before approving a remedy.

Depending on the circumstances, the available remedy may include:

  • Repair
  • Replacement
  • Price adjustment
  • Return
  • Refund

6. Non-returnable products

The following are not eligible for change-of-mind returns:

  • Customized containers
  • Modified containers
  • Special-order containers
  • Containers cut or altered at the customer's request
  • Painted-to-order containers
  • Containers fitted with doors, windows, insulation, electrical systems, plumbing, shelving, ventilation, or other requested work
  • Products marked as final sale
  • Products sold as-is
  • Products damaged after delivery
  • Products used contrary to instructions
  • Services already completed
  • Delivery services already performed
  • Nonrecoverable third-party project work expressly approved by the customer

A customized or final-sale classification does not eliminate remedies that cannot lawfully be excluded for an incorrect, materially misdescribed, or defective product.

7. Return authorization

Approved returns will receive written authorization and instructions.

The authorization may identify:

  • Collection method
  • Inspection requirements
  • Collection address
  • Approved carrier
  • Required documents
  • Safety requirements
  • Collection deadline

Authorization does not guarantee a refund before inspection.

8. Inspection

Returned products may be inspected to confirm:

  • Identity
  • Condition
  • Modification status
  • Damage
  • Completeness
  • Compliance with the authorization
  • Return eligibility

AO Container Lines Inc. will explain any material deduction or rejection.

No undisclosed restocking fee may be imposed.

9. Original delivery charges

For a change-of-mind return, original delivery or transportation charges are generally non-refundable after the delivery service has been completed.

When the return results from a verified AO Container Lines Inc. error, material misdescription, or covered pre-delivery damage, the appropriate original delivery charge may also be refunded.

10. Refund method

Approved refunds are issued to the original means of payment.

  • Credit-card payments are refunded to the original card.
  • Wire-transfer payments are refunded to a verified account associated with the original payer.

AO Container Lines Inc. may not redirect a refund to an unrelated person or account without lawful authorization and appropriate verification.

11. Refund processing time

Once the return has been received or collected, inspected, and approved, AO Container Lines Inc. will initiate the refund within seven to ten business days.

After the refund is initiated, the customer's bank, card issuer, or payment provider may require additional time to post the funds.

12. Exchanges

Product exchanges depend on availability.

When the replacement product has a different price, the difference must be paid or refunded before the exchange is completed.

Transportation costs are allocated according to the reason for the exchange.

13. Order cancellations before dispatch

Customers should contact AO Container Lines Inc. immediately to request cancellation.

A standard order that has not been dispatched may generally be cancelled and refunded.

A cancellation may be limited when:

  • Custom work has started
  • A special-order product has been acquired
  • Transportation has already been performed
  • A nonrecoverable third-party service has been authorized
  • The product has already been dispatched

Any proposed deduction must be explained before the cancellation is completed.

14. Chargebacks

A customer may contact AO Container Lines Inc. to attempt to resolve an order concern before initiating a chargeback.

This request does not waive the customer's rights.

AO Container Lines Inc. may provide transaction, delivery, and communication records to the payment provider when responding to a dispute.

15. Contact

Return and refund requests should be directed to:

AO Container Lines Inc. sales@aocontainerlines.com +1 (562) 244-2820