Returns and Damage Claims

Eligible standard products may be requested for return within 18 calendar days of delivery. Obtain written authorization before arranging any transportation.

Return requestChange of mind or eligibility question within the 18-day period.Damage / discrepancy claimTransport damage, wrong product, or condition discrepancy.

Order number

Email used on the order

Customer name

Delivery address of the container

Product (SKU or name)

From your order confirmation, e.g. AOC-20ST-NEW-7016.

Reason

Describe the concern

Include what you found, when you discovered it, and any notes made on the delivery documentation.

Photographs / delivery documents

JPG, PNG, WebP, or PDF · up to 10 MB each · photographs of the access route and placement area help us plan delivery correctly.

Submitting this form does not itself authorize a return. Change-of-mind returns require the product to be unmodified and within the 18-day period; the customer bears return transportation for change-of-mind returns. See the Returns and Refunds Policy.